Smarter Customer Growth – Iridize’s Blog

New Enterprise Feature: Collaboration and User Management

What is your favorite feature in Google Docs? For many, it is the collaboration module. The ability to actually touch the same work materials as your colleagues can often mean the difference between team-work and, well, the other thing.

 

Iridize understands that while you wish to share with your colleagues or managers the data provided through our dashboard (statistics, guide preview, analytics), you may wish to limit the ability to edit and modify guides to a smaller number of users.

 

For that very purpose, we developed Iridize’s Collaboration and User Management platform. We understand that as an enterprise you wish not only to invite colleagues to work with you on guides but also to manage their roles and permissions.

 

 

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Onboarding Millennials: From Instructive to Supportive Employee Training

The full version of this article was originally published on on Bob’s Guide. 

Quietly and almost unnoticeably, employee training practices which had been in use for decades are becoming obsolete. While existing practices may still be relevant to some employees, for a growing percentage of our workforce: the millennials, these have become less relevant and even a hindrance. By 2014, 36% of the workforce was comprised of millennials. This means that over a third of your workforce grew up in a world where instant communication and accessible, affordable technology were a given, a thing to be taken for granted.

 

When it comes to work-culture – millennials are different. Being constantly connected and used to immediate feedback, they bring a quick and vibrant rhythm to professional environments. They are digitally native, often preferring to communicate via Hangouts, chats and instant messaging over emails or phones. Chats are actually a good example of the Millennial pace: short, laconic, and efficient – i.e., bite-sized.

Millennials at work

Millennials at work, from this great article on What Makes a Millennial at The Odyssey online

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How to Create Truly Context Sensitive Help

Context sensitive help is a leap of effectiveness for user help and product documentation: it provides on-page help, allowing the user to stay in-app, instead of wandering away to another tab/window and breaking her concentration by leaving “the zone”. Today, any competent technical communicator can create context sensitive help with a little help from developer from the R&D team.

 

The DIY options for creating CSH are here, but they are not perfect. We wrote a 5-step guide, with some of the process’ shortcomings, so you know where you stand when approaching the operation:

 

  1. Create a map file
  2. Write the help topics outlined in the map file
  3. Integrate the context sensitive help into the code base
  4. Publish the help topics
  5. Test

 

Let’s dig a little into each and every one of these steps:

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Top WalkMe Alternatives in 2016

Ages ago (at least in technology terms), we published a post on WalkMe’s competitors. 3 years have gone by and the face of the training & onboarding industry has changed quite a bit. We came to realize that that post, alongside a similar, well-meaning piece by Kera (RIP), is outdated and in desperate need of refreshing.

 

The training and onboarding solutions map has changed considerably since 2013. Not all the solutions that were available back then survived the competition, and a few new, up and coming products have been added to the mix.

 

Following, is our attempt to offer a comprehensive, 360 view of the most popular training solutions available for SaaS, web and on premise products in 2016 (by alphabetical order):  

 

walkme competitors

 

 

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3 Valuable Lessons from Classic Rock Musicians on Choosing Training Software

Given the presumptuous title, my readers are probably expecting some hefty, bombastic piece paralleling between stardom and software, or perhaps a note on the importance of substance abuse in the process of getting your users addicted to your software.

 

But the truth is that the most admirable musicians in pop culture, who were able to lead a sustainable, successful career, often offer advice that relates to method driven processes, stability oriented choices and just the right amount of boldness to get you to the front – without going over the edge.

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Video Training’s Twin Problems (and one more)

As 2016 continues to unfold, there seems to be a lot of concern about the future of training. One of the hot topics of discussions is how training should evolve to support the changing needs of the millennials, who are becoming a majority in the work force. One of the hottest trends is video training – short 2 minute videos that are easy to follow and address.

 

Don’t get me wrong – video training is a massive improvement over lengthy text documents and manuals. Training videos epitomize the desire for advanced, creative and dynamic training solutions. For a long time video training was an indication of advanced technological capabilities and superior customer service capacity. They even made poor navigation design and confusing UX forgivable, because there was a way to bridge the experience.

 

But video training comes with a pair of unavoidable twin problems – cost and decay. They are connected in that special way things that cost too much and live a very short life are. That’s the TL;DR. Here’s a breakdown of the problems:

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Join us at the #Training2016 Test Kitchen

test kitchen

 

 

Attending Training 2016 Conference & Expo in Orlando on the 15th? Come hear our CMO and resident training expert, Oded Ilan, discuss the shift from instructive to supportive employee training in today’s  corporate training landscape.

Oded will be speaking at the Training Technology Test Kitchen hosted by Phylise Banner. If that slot is already booked, contact him about meeting another time during the conference.

 

 

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