Product Training, Onboarding, Help Documentation & Microlearning

Meet us at the ATD 2018 Conference in San Diego!

ATD San Diego May 2018

 

Iridize will be attending the international ATD conference in May 2018, San Diego. We’ll be joining other global training and learning brands like LinkedIn, Cornell University and Coursera in sponsoring one of the cutting edge events of the year. ATD brings together the brightest minds and most advanced training solutions in the industry. President Barrack Obama will be among the key speakers this year.

 

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The Iridize Zendesk App is Here!

 

We’re excited to launch the new Iridize app on Zendesk marketplace. From now on, our customers using Zendesk will be able to send their users guides directly through Zendesk, instead of creating permalinks and sending them by chat/email.

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The Hawaiian Missile Alert Debacle – Don’t Blame the Design

A few days ago the Hawaii Emergency Management Agency accidentally set of a missile alert that sent the island’s population into a wave of panic.  After the alert was recalled and peace was reinstated (pun intended), the story spread over the news like wildfire. The chief question on everyone’s mind was “how could this happen?”

 

 

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Special Guest Post by Jack Molisani: How to Build a Business Case

We’re excited to host the Executive Director of The LavaCon Conference on Content Strategy Jack Molisani for this special guest post on the Iridize blog. This blog post is a summary of a more extensive paper, co-authored by Mr. Molisani and Bonni Graham You can download the full paper in PDF format here.

 

The amount of money that is anticipated to be saved or generated as the result of an expenditure is known as the return on investment (ROI).  ROI is normally measured in time and money: how long it will take to recoup the money spent, and how much money will be generated.

 

business return on investment | Photo by Lukas from Pexels https://www.pexels.com/photo/person-writing-on-notebook-669615/

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Report Engine: Generate Custom Activity Reports

We’re excited to launch Iridize’s all-new Report Engine, where you can build, customize and generate activity reports on guides and users.

 

The report engine joins Iridize’s robust analytics and reporting tools and corresponds with our “data at your fingertips” strategy that’s designed to help optimize training and performance by understanding user behavior patterns, bottle necks and guide bugs.

 

generate performance reports independently

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Personalization of Content and the Power of Metrics

 Always in motion is the future.”  

-(YODA, Star Wars Episode V: The Empire Strikes Back)

 

Predicting the future

Traditionally, predicting the future was a craft that belonged in the realms of magic and religion. Whether you were reading bones or stars, stuck inside a whale or speaking in tongues – seers and prophets had great power. People live in apprehension of what “may be” and who wouldn’t want to know the turn of a business deal, the time of their death, or how beautiful their bride would be?

 

Over time, science crept in and gradually replaced magic. As the credibility of science grew stronger, belief in the supernatural waned and skepticism replaced blind faith in the power of prediction.

 

But despite what many people believe today, predicting the future – isn’t always about magic. Just like science allows us to regrow limbs, fly the to the heavens and read minds,  today, with the ability to calculate probability, we once again have the skill to predict the future, this time with science on our side. We’ve come full circle. Predicting the future through probability – or predictive analytics – is the ability to collect enough data in order to be able to identify behavior patterns and predict future similar patterns.

 

the oracle from delphi | predicting the future

The Pitya at the oracle of Delphi in action

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The Power of Metrics at LavaCon Portland 2017

Let’s talk about prediction

Planning your LavaCon schedule? Save a slot to hear Oded Ilan’s talk on content personalization and predictive analytics on Monday, 3:45

view schedule 

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