Product Training, Onboarding, Help Documentation & Microlearning

Customer and Employee Onboarding in the Public Sector

 

Could commercial onboarding solutions be the future of public sector service providers?

Plenty has been written on the role of customer and employee onboarding in fields such as marketing and sales. The bigger the organization and the more complicated the product or service, the greater the need for a guiding tool, to enable users to adopt and then use the system properly and to their satisfaction.

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Resume Redirect Recharge!

Resume Redirect:  Allow Users to Choose Where to Start

 

Version 4.4.0 invites you to recharge your users’ onboarding experience with the help of our Resume\Redirect feature, and allow them to choose where and how they wish to start a guide.

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Third Time’s a Charm

Iridize Achieves Certified British Government Provider for the 3rd Time

Iridize has been approved for the third time in a row, as a certified provider for the British Government. This means that the company’s software services are expected to go live on the Digital Marketplace on July 2nd, 2018.

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Improved Task List: Offer Users Unique Training Flows

 

You asked for it, we listened and now, it’s finally here! Iridize’s new and improved Task List.

 

The Improved Task List is a personalized list of guides, videos and links, that are presented as one group, which allow your users to see how far they have advanced in completing/viewing the list.

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Unroll the Poll – Connect with Users

 

 

What is the best way to gather information about people’s thoughts and opinions on certain matters? Asking them, of course. Which is why we have developed our very own polling tool.

 

Now you can poll your users to understand a bit more about their preferences and challenges. Many of our clients use polls as a feedback tool, to maintain important interaction with their customers. Others match polls with HR, and use it for internal communications (“where would everyone like to have the New Year’s party?”). Others still, use our Polls feature as a multiple choice testing mechanism. In this way, not only can our clients receive feedback from end users, but they can also ascertain understanding.

 

Whatever your goal may be, polls are a quick and easy tool to get important information – just go to the Manage menu (top left in your dashboard) and select Polls.

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6 Digital Trends The eLearning Industry Needs To Embrace

 

The digital learning world is evolving at warp speed, with dozens of new tools and practices introduced every year. Between chatbots, AI for eLearning, and Performance Support Tools, we need to ensure learning technologies are just as cutting edge as edtech and the cybersphere, if not more.

 

What Digital Trends eLearning Professionals Should Adopt

The digital terrain is shifting. It does that all the time, monthly, weekly even. Every micro-move by one of the big corporations is met with a backlash, which in turn invokes another shift.
On the other side of the hill—learning theory is constantly evolving. New research and insights come up, attempting to keep up with the new learning tools that spring up with every technological advancement.

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Step Settings – Control Users’ Onboarding Journey

So, you’ve invested time and effort in creating a help center, or maybe even a real-time guide, but your users still lose their way and give up, or turn to support? Maybe the reason is that the correct way to navigate through the product still remained unclear. Iridize’s enhanced Step Settings feature gives you ultimate control over users’ learning process and allows you to ensure your users never “stray off the path.”

Generally speaking, users like quick and easy solutions to problems they encounter. Salespeople need to focus on selling, instead of navigating through CRMs. But how can you ensure users follow all the steps required of them, and not get lost, or skip important steps along the way? How can you reduce churn rates and the number of support requests? The answer is – by reducing the number of “unknowns” which new users face between point A and point Z. This understanding has led Iridize to develop the most advanced Step Settings tool in the market as part of its performance support solutions. These are just some of our clients’ favorite options:

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