Nadav Almog

Embedding an iFrame in a Guide

Why just tell when you can show and tell? “Level up” your guides by embedding an iframe into any step.

Sometimes, you just need that little extra to help an idea come across perfectly. If only you could incorporate an external source–that help guide, or knowledge base article–to go with that step in the guide… Well, with Iridize’s embedding iframe feature you can now incorporate external aids and provide users with exactly what they need to know, at the exact moment they need it, without having to direct them to go outside your system.

But the buck, as they say, doesn’t stop here. Embedding an iframe doesn’t just allow you to show materials to your users, it also facilitates interaction. For example, Provide your users with a survey that you’ve created (in SurveyMonkey or in Google Sheets) directly over the interface of your product. The immediacy of this option enables you to collect user input at the most accurate moment, instead of retroactively. What more, Iridize’s other features allow you to make progress contingent on cooperation. In this way, you can make sure your audience will not take shortcuts along the way, and ensure their completion of the guide with all the steps along the way.

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Customer and Employee Onboarding in the Public Sector

 

Could commercial onboarding solutions be the future of public sector service providers?

Plenty has been written on the role of customer and employee onboarding in fields such as marketing and sales. The bigger the organization and the more complicated the product or service, the greater the need for a guiding tool, to enable users to adopt and then use the system properly and to their satisfaction.

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Resume Redirect Recharge!

Resume Redirect:  Allow Users to Choose Where to Start

 

Version 4.4.0 invites you to recharge your users’ onboarding experience with the help of our Resume\Redirect feature, and allow them to choose where and how they wish to start a guide.

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Third Time’s a Charm

Iridize Achieves Certified British Government Provider for the 3rd Time

Iridize has been approved for the third time in a row, as a certified provider for the British Government. This means that the company’s software services are expected to go live on the Digital Marketplace on July 2nd, 2018.

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Improved Task List: Offer Users Unique Training Flows

 

You asked for it, we listened and now, it’s finally here! Iridize’s new and improved Task List.

 

The Improved Task List is a personalized list of guides, videos and links, that are presented as one group, which allow your users to see how far they have advanced in completing/viewing the list.

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Unroll the Poll – Connect with Users

 

 

What is the best way to gather information about people’s thoughts and opinions on certain matters? Asking them, of course. Which is why we have developed our very own polling tool.

 

Now you can poll your users to understand a bit more about their preferences and challenges. Many of our clients use polls as a feedback tool, to maintain important interaction with their customers. Others match polls with HR, and use it for internal communications (“where would everyone like to have the New Year’s party?”). Others still, use our Polls feature as a multiple choice testing mechanism. In this way, not only can our clients receive feedback from end users, but they can also ascertain understanding.

 

Whatever your goal may be, polls are a quick and easy tool to get important information – just go to the Manage menu (top left in your dashboard) and select Polls.

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Step Settings – Control Users’ Onboarding Journey

So, you’ve invested time and effort in creating a help center, or maybe even a real-time guide, but your users still lose their way and give up, or turn to support? Maybe the reason is that the correct way to navigate through the product still remained unclear. Iridize’s enhanced Step Settings feature gives you ultimate control over users’ learning process and allows you to ensure your users never “stray off the path.”

Generally speaking, users like quick and easy solutions to problems they encounter. Salespeople need to focus on selling, instead of navigating through CRMs. But how can you ensure users follow all the steps required of them, and not get lost, or skip important steps along the way? How can you reduce churn rates and the number of support requests? The answer is – by reducing the number of “unknowns” which new users face between point A and point Z. This understanding has led Iridize to develop the most advanced Step Settings tool in the market as part of its performance support solutions. These are just some of our clients’ favorite options:

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How GDPR affects Iridize

GDPR is coming into force on May 25, 2018, and we are READY. Here is everything you need to know.

 

What is GDPR

GDPR is an acronym which stands for General Data Protection Regulation. The new data protection law is designed to give individuals better control over their personal data, and to establish a unified approach to online privacy across the European Union. In other words, GDPR is actually a standard for the handling of private information, with some related legal implications–not unlike HIPAA and SOX. It is important to point out that although the new standard is only applicable in Europe, organizations located outside EU are also subject to these regulations when dealing with EU citizens.

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Let Your Content Rule

Who hasn’t heard the old adage (well, old in internet time), “content is king”. And indeed, content is a crucial ingredient in any online marketing strategy. But is every content a king? The answer is, of course, no. Quality content is king. Efficient content is king. The vast majority of textual materials out there – not so. In fact, because what matters in content is quality, not quantity, it can hardly be otherwise. So how can you seperate your text from the rest? Here are a few tips that will make your copy rule.

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