Noa Dror

Surviving Change Management: How to Get Employees Onboard

Change management can be part of one of many processes that impact an organization on many levels: a change of leadership; implementation of strategic reforms; massive, cross-organization software adoption; sudden expansion, downsizing (sudden or otherwise) and quite a few more.

 

Localized as the change may be, its impact can resonate for months afterward. Successful change management is evaluated not by whether the change actually went through, but by its lasting effect on the organization. Careless change management can amount to a decrease in productivity by employees whose confidence has been rattled. It can also result in employee turnover, or simply misuse of new tools implemented. All of these outcomes cost the organization dearly.

 

Most “guides to effective change management” address the process from a business perspective but few of them touch on the employee perspective. This article will be focused on the human and technological aspects of change management, including risks and possible solutions.

 

covering eyes | change management

Photo by: Tom and Pat Leeson / ARDEA / Caters News
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5 Enterprise Features Our Users Love

Being an enterprise-oriented platform, we do our best to listen to Iridize enterprise customers and address their needs. It comes as a small surprise that enterprise needs differ from what SMBs or mid-range companies’ users require. This can mean a whole different level of security requirements or a variety of features that allow training teams to efficiently control onboarding programs for thousands of users. And that’s only the beginning.

 

 

From conversations with customers, we learned that at least in 2018, some features are particularly loved by technical communications and product professionals in enterprise companies. Here they are:

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Meet us at the ATD 2018 Conference in San Diego!

ATD San Diego May 2018

 

Iridize will be attending the international ATD conference in May 2018, San Diego. We’ll be joining other global training and learning brands like LinkedIn, Cornell University and Coursera in sponsoring one of the cutting edge events of the year. ATD brings together the brightest minds and most advanced training solutions in the industry. President Barack Obama will be among the key speakers this year.

 

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The Iridize Zendesk App is Here!

 

We’re excited to launch the new Iridize app on Zendesk marketplace. From now on, our customers using Zendesk will be able to send their users guides directly through Zendesk, instead of creating permalinks and sending them by chat/email.

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The Hawaiian Missile Alert Debacle – Don’t Blame the Design

A few days ago the Hawaii Emergency Management Agency accidentally set of a missile alert that sent the island’s population into a wave of panic.  After the alert was recalled and peace was reinstated (pun intended), the story spread over the news like wildfire. The chief question on everyone’s mind was “how could this happen?”

 

 

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Special Guest Post by Jack Molisani: How to Build a Business Case

We’re excited to host the Executive Director of The LavaCon Conference on Content Strategy Jack Molisani for this special guest post on the Iridize blog. This blog post is a summary of a more extensive paper, co-authored by Mr. Molisani and Bonni Graham You can download the full paper in PDF format here.

 

The amount of money that is anticipated to be saved or generated as the result of an expenditure is known as the return on investment (ROI).  ROI is normally measured in time and money: how long it will take to recoup the money spent, and how much money will be generated.

 

business return on investment | Photo by Lukas from Pexels https://www.pexels.com/photo/person-writing-on-notebook-669615/

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Report Engine: Generate Custom Activity Reports

We’re excited to launch Iridize’s all-new Report Engine, where you can build, customize and generate activity reports on guides and users.

 

The report engine joins Iridize’s robust analytics and reporting tools and corresponds with our “data at your fingertips” strategy that’s designed to help optimize training and performance by understanding user behavior patterns, bottle necks and guide bugs.

 

generate performance reports independently

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The Power of Metrics at LavaCon Portland 2017

Let’s talk about prediction

Planning your LavaCon schedule? Save a slot to hear Oded Ilan’s talk on content personalization and predictive analytics on Monday, 3:45

view schedule 

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Content Validation: Ensure Clean Data Input and Error Prevention

Tired of having to clean up data bases and CRMs because of silly oversights? Iridize’s content validation feature helps users check and correct themselves to make sure only the right parameters are entered and recorded.

 

Iridize error prevention content validation

 

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Desk.com Integration

Do you manage your customer service with Desk.com? We built an API to allow Iridize and Desk to work better together. Here are a few things you can do with the Iridize & Desk.com integration to boost your support automation:

 

  • Create permalinks to Iridize guides and set up triggers to send them to users in chat bot conversations. Users will be able to use the guides as live help, which will reduce support calls.
  • Install Iridize’s Help Widget and connect it to your Desk help center. That will allow your users to search the help center from the help widget, effectively bringing your help center/knowledgebase inside your product.
  • Have your support representatives follow up calls with permalinks to guides, helping the users step-by-step even after the support session is over.

 Would you like to learn more?

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