Noa Dror

Meet us at the ATD 2018 Conference in San Diego!

ATD San Diego May 2018


Iridize will be attending the international ATD conference in May 2018, San Diego. We’ll be joining other global training and learning brands like LinkedIn, Cornell University and Coursera in sponsoring one of the cutting edge events of the year. ATD brings together the brightest minds and most advanced training solutions in the industry. President Barack Obama will be among the key speakers this year.


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The Iridize Zendesk App is Here!


We’re excited to launch the new Iridize app on Zendesk marketplace. From now on, our customers using Zendesk will be able to send their users guides directly through Zendesk, instead of creating permalinks and sending them by chat/email.

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The Hawaiian Missile Alert Debacle – Don’t Blame the Design

A few days ago the Hawaii Emergency Management Agency accidentally set of a missile alert that sent the island’s population into a wave of panic.  After the alert was recalled and peace was reinstated (pun intended), the story spread over the news like wildfire. The chief question on everyone’s mind was “how could this happen?”



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Special Guest Post by Jack Molisani: How to Build a Business Case

We’re excited to host the Executive Director of The LavaCon Conference on Content Strategy Jack Molisani for this special guest post on the Iridize blog. This blog post is a summary of a more extensive paper, co-authored by Mr. Molisani and Bonni Graham You can download the full paper in PDF format here.


The amount of money that is anticipated to be saved or generated as the result of an expenditure is known as the return on investment (ROI).  ROI is normally measured in time and money: how long it will take to recoup the money spent, and how much money will be generated.


business return on investment | Photo by Lukas from Pexels

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Report Engine: Generate Custom Activity Reports

We’re excited to launch Iridize’s all-new Report Engine, where you can build, customize and generate activity reports on guides and users.


The report engine joins Iridize’s robust analytics and reporting tools and corresponds with our “data at your fingertips” strategy that’s designed to help optimize training and performance by understanding user behavior patterns, bottle necks and guide bugs.


generate performance reports independently

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The Power of Metrics at LavaCon Portland 2017

Let’s talk about prediction

Planning your LavaCon schedule? Save a slot to hear Oded Ilan’s talk on content personalization and predictive analytics on Monday, 3:45

view schedule 

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Content Validation: Ensure Clean Data Input and Error Prevention

Tired of having to clean up data bases and CRMs because of silly oversights? Iridize’s content validation feature helps users check and correct themselves to make sure only the right parameters are entered and recorded.


Iridize error prevention content validation


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Do you manage your customer service with We built an API to allow Iridize and Desk to work better together. Here are a few things you can do with the Iridize & integration to boost your support automation:


  • Create permalinks to Iridize guides and set up triggers to send them to users in chat bot conversations. Users will be able to use the guides as live help, which will reduce support calls.
  • Install Iridize’s Help Widget and connect it to your Desk help center. That will allow your users to search the help center from the help widget, effectively bringing your help center/knowledgebase inside your product.
  • Have your support representatives follow up calls with permalinks to guides, helping the users step-by-step even after the support session is over.

 Would you like to learn more?

request a demo

The Rising Trend of “Releasing” Old Features

We recently noticed an interesting trend that has been popping up of late: SaaS companies are re-introducing old features. More and more product companies are recycling older features and “releasing” them, with no indication that these are not new features.


This smart practice makes so much sense on so many different levels, that it’s surprising it didn’t gain traction earlier.

For starters, it’s a clever marketing move. Advertising your capabilities is one of the most efficient ways to get through to your target audience.


new releases for old features


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Here’s a Way for Training Teams to Gain Access to More Resources

One of the challenges technical communications teams are faced with is the need to constantly promote visibility. Tech comm suffers from lack of a “sexy” reputation. Unlike marketing or R&D, who are are natural candidates for the Rockstar shortlist, tech comm teams have to invest in making their contribution to the organization more present.


Much of this has to do with getting management to understand the importance of quality documentation, the amount of skill it requires and the importance of the craft.  So how can technical writing teams stay ahead of the curve in this shifting world when budgets are cut and every expense is weighted?


training teams gain access resources | stock cat and fish

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