Iridize Features

Iridize Goals: Set Benchmarks and Measure Training Progress

We like to think of goals as the first step toward knowing where you are.

 

Iridize’s training goals are performance goals you can set when you kick off an onboarding, training or product adoption project. These can be events, clicks, page visits, page element interactions, etc.

 

Once you have your training goals in place, you can easily measure what matters. Simply put: goals help highlight the important metrics. When that’s set – you have everything you need to optimize guides and improve your onboarding results. You can also use Iridize as a silent tracking agent for third party applications.

 

When your goals are set up, you can track guide performance in the Guide Analytics Dashboard and monitor user progress with User Analytics Reports.

 

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User Analytics: Track Training and Onboarding Progress

The holy grail of SaaS and product onboarding is here: Drill-down User Activity analytics.

The User Activity dashboard allows you to analyze a guide’s success at user level. You can monitor user activity closely, including interactions with every guide. This is helpful when analyzing guide performance and needing to dive deeper into individual analytics, to understand user behavior patterns, engagement, compliance and simple guide effectiveness.

 

Iridize user analytics

 

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Enterprise Feature: Collaboration and User Management

What is your favorite feature in Google Docs? For many, it is the collaboration module. The ability to actually touch the same work materials as your colleagues can often mean the difference between team-work and, well, the other thing.

 

Iridize understands that while you wish to share with your colleagues or managers the data provided through our dashboard (statistics, guide preview, analytics), you may wish to limit the ability to edit and modify guides to a smaller number of users.

 

For that very purpose, we developed Iridize’s Collaboration and User Management platform. We understand that as an enterprise you wish not only to invite colleagues to work with you on guides but also to manage their roles and permissions.

 

 

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Step Branches: A Guide Within a Guide

Step Branches will allow users to launch guides stemming from guides they are currently on, based on user behavior, user choices, user preferences and user specs.

The idea behind step branches is to allow end users to diverge from certain guides on to other guides. For instance: you can create a “tree” of guides, linked associatively and by related topics.  A user can then follow the information s/he needs from one guide to the other, without interrupting the learning flow and returning to the original guide at any time.

 

Iridize branched guides

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Splash Screens: Enhance User Engagement

We developed Iridize’s splash screen as an effective method of engaging and retaining user attention. The splash screen opens an important message, greeting, video, or any other type of content/media. They are a fantastic medium for delivering important, urgent and highly visible messages to users.

 

splash screens

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A/B Testing Platform for Guides

A/B testing is a method of testing which of two versions is better: by delivering version A to a random half of your audience and version B to the other half – you can soon tell which version is more effective.

 

Iridize offer this service for guides in staging environments. If you’re trying to decide between two guides -or two guide versions- we help you run an A/B test to help determine which version is more successful, which one is opened/completed more.

 

A/B testing guides can reveal treasures about your audience: are they receptive to long guides? Do they prefer textual explanations to images or video? Do certain calls-to-action work better than others?

 

Your test results will be waiting for you in your Guide Analytics Dashboard.

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Guide Analytics: Optimize Guide Performance

Iridize’s Guide Analytics Dashboard reveals great mysteries: how many times has each guide been launched, how many times were they completed (if at all), when were they launched – and more.

You can work with our A/B testing platform for guides to test different guide versions and find out which are more effective.

If you want to drill-down further and gain insights into user behavior patterns, you can dive into the User Activity Analytics dashboard.

 

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Iridize’s Rules Engine: Target Users by Roles or Behavior

At the heart of Iridize’s advanced technology lies its rules engine. The rules engine (Guide Activation Rules Engine, to be exact), is what makes Iridize such a sophisticated tool when it comes to targeting users.

 

The rules engine allows you to create complex flows and guides that respond to user behavior. This way, you can tailor guides that interact with the users based on their needs, their history using the product, their role in the organization and much more.

 

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