4 Helpful Resources on Microlearning and Help Content

We write a lot about microlearning, help centers and context sensitive help. Not all of our content finds its way here, to Iridize’s blog. Some of our more think-worthy stuff goes on Quora, where we contribute our experience and knowledge. Quora offers one thing that our home-grown content doesn’t – people ask specific questions, and get a chance to clarify what they mean down to the smallest detail. This way, we can answer questions more accurately and to the point.

 

So we collected some of our Quora answers on subjects we often revisit.  They relate mostly to best practices, examples and strategies in creating help content and microlearning. Enjoy!

 

resources microlearning walkthru help | stock gift

 

1. Sources for compelling Microlearning

A little like ways to read time in nature – microlearning examples are all around us. All the major software providers are using them, and when done well, they appear to be part of the interface, creating a smooth and organic learning experience. In this answer, you can find a few (fresh) examples as well as places to read more about microlearning.

 

facebook microlearning example

 

2. Good examples of Microlearning

If you’ve already read the blog post on examples for microlearning, don’t bother with this Quora answer, since the examples are taken from the blog. If you haven’t yet – this answer offers a different take on microlearning and a solid start at understanding the different types of microlearning out there.

 

3. Which website that has the best help center

We’ll spare you the suspense: the best help center out there at this point in time belongs to Slack. Read the full Quora answer to understand why. You can also check out a few UX tips for writing better help documentation, which we recently published.

Screenshot from Slack help center

 

4. The best software user manual I came across

In this answer, which is by far the lengthiest and most thorough in the batch, you can read an overview of 4 online help centers that offer software documentation to users.

Noa is Iridize's Head of Content. With a background in digital strategy planning and database management, Noa translates Iridize's vision, stories and data into words. Digital learning and user experience are a particular passion of hers.