Product Training, Onboarding, Help Documentation & Microlearning

Unroll the Poll – Connect with Users

 

 

What is the best way to gather information about people’s thoughts and opinions on certain matters? Asking them, of course. Which is why we have developed our very own polling tool.

 

Now you can poll your users to understand a bit more about their preferences and challenges. Many of our clients use polls as a feedback tool, to maintain important interaction with their customers. Others match polls with HR, and use it for internal communications (“where would everyone like to have the New Year’s party?”). Others still, use our Polls feature as a multiple choice testing mechanism. In this way, not only can our clients receive feedback from end users, but they can also ascertain understanding.

 

Whatever your goal may be, polls are a quick and easy tool to get important information – just go to the Manage menu (top left in your dashboard) and select Polls.

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6 Digital Trends The eLearning Industry Needs To Embrace

 

The digital learning world is evolving at warp speed, with dozens of new tools and practices introduced every year. Between chatbots, AI for eLearning, and Performance Support Tools, we need to ensure learning technologies are just as cutting edge as edtech and the cybersphere, if not more.

 

What Digital Trends eLearning Professionals Should Adopt

The digital terrain is shifting. It does that all the time, monthly, weekly even. Every micro-move by one of the big corporations is met with a backlash, which in turn invokes another shift.
On the other side of the hill—learning theory is constantly evolving. New research and insights come up, attempting to keep up with the new learning tools that spring up with every technological advancement.

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Step Settings – Control Users’ Onboarding Journey

So, you’ve invested time and effort in creating a help center, or maybe even a real-time guide, but your users still lose their way and give up, or turn to support? Maybe the reason is that the correct way to navigate through the product still remained unclear. Iridize’s enhanced Step Settings feature gives you ultimate control over users’ learning process and allows you to ensure your users never “stray off the path.”

Generally speaking, users like quick and easy solutions to problems they encounter. Salespeople need to focus on selling, instead of navigating through CRMs. But how can you ensure users follow all the steps required of them, and not get lost, or skip important steps along the way? How can you reduce churn rates and the number of support requests? The answer is – by reducing the number of “unknowns” which new users face between point A and point Z. This understanding has led Iridize to develop the most advanced Step Settings tool in the market as part of its performance support solutions. These are just some of our clients’ favorite options:

control onboarding journey

 

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How GDPR affects Iridize

GDPR is coming into force on May 25, 2018, and we are READY. Here is everything you need to know.

 

What is GDPR

GDPR is an acronym which stands for General Data Protection Regulation. The new data protection law is designed to give individuals better control over their personal data, and to establish a unified approach to online privacy across the European Union. In other words, GDPR is actually a standard for the handling of private information, with some related legal implications–not unlike HIPAA and SOX. It is important to point out that although the new standard is only applicable in Europe, organizations located outside EU are also subject to these regulations when dealing with EU citizens.

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Surviving Change Management: How to Get Employees Onboard

Change management can be part of one of many processes that impact an organization on many levels: a change of leadership; implementation of strategic reforms; massive, cross-organization software adoption; sudden expansion, downsizing (sudden or otherwise) and quite a few more.

 

Localized as the change may be, its impact can resonate for months afterward. Successful change management is evaluated not by whether the change actually went through, but by its lasting effect on the organization. Careless change management can amount to a decrease in productivity by employees whose confidence has been rattled. It can also result in employee turnover, or simply misuse of new tools implemented. All of these outcomes cost the organization dearly.

 

Most “guides to effective change management” address the process from a business perspective but few of them touch on the employee perspective. This article will be focused on the human and technological aspects of change management, including risks and possible solutions.

 

covering eyes | change management

Photo by: Tom and Pat Leeson / ARDEA / Caters News
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Let Your Content Rule

Who hasn’t heard the old adage (well, old in internet time), “content is king”. And indeed, content is a crucial ingredient in any online marketing strategy. But is every content a king? The answer is, of course, no. Quality content is king. Efficient content is king. The vast majority of textual materials out there – not so. In fact, because what matters in content is quality, not quantity, it can hardly be otherwise. So how can you seperate your text from the rest? Here are a few tips that will make your copy rule.

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5 Enterprise Features Our Users Love

Being an enterprise-oriented platform, we do our best to listen to Iridize enterprise customers and address their needs. It comes as a small surprise that enterprise needs differ from what SMBs or mid-range companies’ users require. This can mean a whole different level of security requirements or a variety of features that allow training teams to efficiently control onboarding programs for thousands of users. And that’s only the beginning.

 

 

From conversations with customers, we learned that at least in 2018, some features are particularly loved by technical communications and product professionals in enterprise companies. Here they are:

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