Product Training, Onboarding, Help Documentation & Microlearning

How to Get Better at Reducing SaaS User Churn Rates

Of primary concern to providers of in-the-cloud services are the customers who embrace a service and use it for a while, only to leave for what appear to be greener pastures—a new or different platform or even abandoning cloud services all together. SaaS Churn rate—the rate at which business customers adopt and then abandon Software as a Service (SaaS)—is a problem for all companies that provide cloud services as their lead product or service.

 

Company focus is often at the heart of a churn rate problem when usage stats are overlooked in favor of conversion statistics.

 

reduce saas churn rates

 

Read More

Boost Online Sales Training with this Neat Piano Lesson Trick

My friend Jonathan is a piano teacher. He teaches youngsters and school students, teens and adults.

 

Over the years, Jonathan learned to identify patterns in his students’ interest in lessons: it turns out –probably not very surprisingly– that when students are enthusiastic about a certain piece or genre they practice intensively and are very eager and attentive at lessons.

 

However, when they are required to practice scales, boredom, restlessness and mediocrity immediately take over (more so for the youngsters than the adults, for obvious reasons).

 

But what can you do? Scales are an integral part of developing musical listening and solidifying habits and skills.

 

Read More

The Best Salesforce Online Tutorial for Beginners

There is quite a debate going on about what is the best Salesforce online tutorial for beginners. Being one of the leading CRMs in the world at this time, Salesforce is bound to have an extensive industry around it, catering to its users and administrators, offering tutorial services complementing the ones offered by Salesforce itself.

 

coffee next to screen with charts salesforce tutorial

 

Read More

How to Launch a Successful Product Release with Iridize

One of the practices Iridize users love the most, is the ability to send in-app product releases to their end users. Our power users have long since found fun and engaging new ways to serve the release notes to users. We collected a few “best practices” for new (and veteran) users who want to make sure end users are not skipping important new functionalities in a SaaS product.

Read More

Why You Should Start Engaging Users with Context Sensitive Help

We’re used to thinking of context sensitive help as those archaic, painful-to-behold dialog boxes that would pop up on top of an error message or of Clippy, Microsoft’s over-eager and perpetually mistimed Office assistant. Thankfully, the practice of unhelpful help, or context-insensitive help, is gradually slip-sliding away.

 

Clippy’s demise, it turns out, is not only the result of its overbearing and interrupting presence, but can also be attributed to the fact that women found him creepy and leering. There’s a lesson in there somewhere about gender and customer listening, I’m sure.

 

clippy old CSH

Clippy and  friends

Read More

Comparative Analysis of Iridize and WalkMe in 2017

As the two leading market solutions, Iridize and WalkMe are normally the two final professional solutions companies need to decide between. In this post we try to help you discover the differences between the solutions and to describe the benefits of Iridize over WalkMe to certain customers.

 

iridize vs walkme

Read More

Get More out of Salesforce Employee Training with These 4 Tips

Onboarding a CRM tool in the employee training framework is more than showing employees how the platform works. It is about “selling” the employee the need to use the software by highlighting its benefits for her or him.

 

Everybody knows Salesforce, and while the platform is designed to be fairly easy to use, there are still many hidden features your users could benefit from, and smarter way to use the platform that could save time and help your team get the most out of the ever-growing sales tool.

 

salesforce onboarding tips

 

Read More
Page 3 of 2412345...1020...Last »