Product Training, Onboarding, Help Documentation & Microlearning

6 Funky Ways to Improve User Engagement (with Iridize)

1. Write Release Notes That Actually Get Read

A while ago, the guys at Toggl ran a survey to find out which features their users most yearned for. It turned out that the 5 most desired features were ones Toggl had had for years. I can’t even begin to imagine how frustrating that must be.

 

Writing good release notes is no trivial feat. But making them un-ignorable to users is a whole different matter. Alongside the super-appealing newsletter you’re going to send with the latest release updates, the Iridize Release Notes allow you to serve your users with these notes when it’s most relevant – the moment they log into your application. Or better yet – when they land on the page or feature relevant to those release updates.

 

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 Release notes by Iridize customer

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Iridize is Officially an AWS Technology Partner

The good news just keeps pouring in – Iridize has officially been recognized as an Amazon Web Services Technology Partner.

APN is made up of a strong and growing community of companies that offer a wide range of products and services on the AWS platform.

We are joining a network of Amazon’s Technology Partners, which includes independent software vendors like ourselves, tool providers and platform providers.

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What does it mean to be part of APN?

For Iridize, it means that as a software provider, we meet AWS’s standard of technological innovativeness and security.

Since APN’s power is in its tier system for advancement and development, it also means we have unlocked future opportunities to grow technologically as part of the APN and leverage the network and AWS to offer better experiences for you, our users.

Find us on Amazon Web Services’ Technology Partners Network.

 

Export Guide to PDF: Instantly Create a Knowledge-base

This feature has been received with such delight and excitement, we almost feel bad we didn’t think of it earlier: export your guides to PDF/HTML with a click and create an instant static help center.

Also good for backing up your guides.

 

 

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4 Things Your Need to Know for a Successful Microsoft Dynamics CRM Training

User onboarding is the final stage in the long and complex process that is implementing Microsoft Dynamics CRM. After weeks (quite possibly months) of process-outlines, interviewing key employees to determine the workflow, development and tweaking the user interface – it is finally time for roll out and deployment.

As CIO or Executive Sponsor of the CRM project, you have probably figured out by now that user onboarding is just about the most critical phase of the project. Without getting employees properly on board with the CRM – all implementing efforts are undone. Fortunately, Dynamics CRM has a few major strong points that can make for a smooth and constructive user adoption process.

tips for using ms dynamics CRM

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Iridize Goals: Set Benchmarks and Measure Training Progress

We like to think of goals as the first step toward knowing where you are.

 

Iridize’s training goals are performance goals you can set when you kick off an onboarding, training or product adoption project. These can be events, clicks, page visits, page element interactions, etc.

 

Once you have your training goals in place, you can easily measure what matters. Simply put: goals help highlight the important metrics. When that’s set – you have everything you need to optimize guides and improve your onboarding results. You can also use Iridize as a silent tracking agent for third party applications.

 

When your goals are set up, you can track guide performance in the Guide Analytics Dashboard and monitor user progress with User Analytics Reports.

 

Iridize training goals | stock skateboard

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Iridize Just Joined UK Government G-Cloud

Smashing news, chaps! Iridize has been approved by UK.Gov as a certified provider for the Biritsh Government. Our website and services have been added to DigitalMarket.co.uk, where we are joining ~7100 other SaaS providers that have been cleared by Gov.UK.

 

keep calm and engage users

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Finding Ways to Lower Training Costs

Training is usually considered one of the less important elements in the work structure. As such, it is almost always one of the first things to go when budget cuts need to be made.

 

Creative managers will try to find ways to cut back on modular training components or “trim” across the board rather than eliminate an entire employee training program. While this is an admirable display of resourcefulness and determination, this step should be taken with much caution. A careless move could do more damage than good in the long run and render salvaging the training programs useless.

 

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Here are some ideas on how to lower training costs carefully and maintain full effectiveness of the employee training plan:

 

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