Smarter Customer Growth – Iridize’s Blog

How to Create Truly Context Sensitive Help

Context sensitive help is a leap of effectiveness for user help and product documentation: it provides on-page help, allowing the user to stay in-app, instead of wandering away to another tab/window and breaking her concentration by leaving “the zone”. Today, any competent technical communicator can create context sensitive help with a little help from developer from the R&D team.

 

The DIY options for creating CSH are here, but they are not perfect. We wrote a 5-step guide, with some of the process’ shortcomings, so you know where you stand when approaching the operation:

 

  1. Create a map file
  2. Write the help topics outlined in the map file
  3. Integrate the context sensitive help into the code base
  4. Publish the help topics
  5. Test

 

Let’s dig a little into each and every one of these steps:

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Top WalkMe Alternatives in 2016

Ages ago (at least in technology terms), we published a post on WalkMe’s competitors. 3 years have gone by and the face of the training & onboarding industry has changed quite a bit. 

 

The training and onboarding solutions map has changed considerably since 2013. Not all the solutions that were available back then survived the competition, and a few new, up and coming products have been added to the mix.

 

Following, is our attempt to offer a comprehensive, 360 view of the most popular training solutions available for SaaS, web and on premise products in 2016 (by alphabetical order):  

 

walkme competitors

 

 

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3 Valuable Lessons from Classic Rock Musicians on Choosing Training Software

Given the presumptuous title, my readers are probably expecting some hefty, bombastic piece paralleling between stardom and software, or perhaps a note on the importance of substance abuse in the process of getting your users addicted to your software.

 

But the truth is that the most admirable musicians in pop culture, who were able to lead a sustainable, successful career, often offer advice that relates to method driven processes, stability oriented choices and just the right amount of boldness to get you to the front – without going over the edge.

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Video Training’s Twin Problems (and one more)

As 2016 continues to unfold, there seems to be a lot of concern about the future of training. One of the hot topics of discussions is how training should evolve to support the changing needs of the millennials, who are becoming a majority in the work force. One of the hottest trends is video training – short 2 minute videos that are easy to follow and address.

 

Don’t get me wrong – video training is a massive improvement over lengthy text documents and manuals. Training videos epitomize the desire for advanced, creative and dynamic training solutions. For a long time video training was an indication of advanced technological capabilities and superior customer service capacity. They even made poor navigation design and confusing UX forgivable, because there was a way to bridge the experience.

 

But video training comes with a pair of unavoidable twin problems – cost and decay. They are connected in that special way things that cost too much and live a very short life are. That’s the TL;DR. Here’s a breakdown of the problems:

 video twin problems

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Join us at the #Training2016 Test Kitchen

test kitchen

 

 

Attending Training 2016 Conference & Expo in Orlando on the 15th? Come hear our CMO and resident training expert, Oded Ilan, discuss the shift from instructive to supportive employee training in today’s  corporate training landscape.

Oded will be speaking at the Training Technology Test Kitchen hosted by Phylise Banner. If that slot is already booked, contact him about meeting another time during the conference.

 

 

3 Problems with Context Sensitive Help Today

Time and again we are approached by technical communications experts asking if it is possible to create Context Sensitive Help (aka CSH or contextual help) using the Iridize training platform. The first time this happened I had to look up Context Sensitive Help, as the term was completely new to me. When it happened again and again it got me thinking:

 

  • Is there something missing with existing context sensitive help systems?
  • Can our own training platform provide a better solution to any of the existing problems that technical writers currently face in this arena?
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Devise an Employee Onboarding Plan Based on Employee Types

An article published by Cooper-Thomas, Anderson & Cash at the University of Auckland in 2008 prompted consideration of different types of employee onboarding, for different types of employees. The data they used was segmented by new employees’ experience.

 

The article’s premise is simple: experienced newcomers respond differently to onboarding efforts than inexperienced ones. Experienced employees, claims the research, are more inclined to try to shape their work environment rather than passively accept mentoring and initiation input.

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