Product Training, Onboarding, Help Documentation & Microlearning

The Best Training Tools for Onboarding New Employees

An expensive part of business, no matter your industry, is bringing in new employees. The expense of replacing an employee can cost anywhere from two months to two years’ salary depending on the industry and the level of responsibility. It makes sense, then, to have an effectual training program in place to effectively onboard new employees.

 

The trick is, of course, to successfully reduce the amount of training time without harming the effectiveness and quality of the training. The key to making this transition is by embracing available technology to make training a breeze.

 

welcome sign training tools for onboarding new employees

 

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Getting Microcopy to do the Heavy Lifting in Your Help Documentation

I think we can all agree that articulation is one of the corner stones of good help documentation. Explaining how things work requires a great deal of clarity, structure and the extraordinary ability to break complex ideas and actions down to simple, applicable steps.

 

On the Importance of Intuitive Guiding

One of our most essential tools when structuring a guide is intuitiveness. We lean heavily on commonly used terms to make an explanation more approachable. “It’s like X”, is how we often clarify a clouded notion.

 

Intuitiveness is defined by how familiar an experience is to a user and how little learning they have to commit to, in order to acquire this skill/know-how. Writer John Pavlus put it best:

 

A pen is “intuitive” because you’ve used a zillion pens, pencils, crayons, markers, and stick-shaped inscriptor-tools in your life. A computer mouse is “intuitive” for the same reason (if you were born in or after my generation). If you grew up 500 years ago in an agrarian society, you might think a plow or a scythe was pretty damned intuitive. Would you know what the $#*& to do with a plow if I put it in your hands right now? “

 

  

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Happy New 2017

Wishing all our friends, customers and partners a wonderful Christmas/Hanukkah and a splendid 2017 all around.

 

 

5 Ghosts of Old Training Mistakes that Will Come Back to Haunt you

Halloween is a wonderful opportunity to air old skeletons in our closet and confront our greatest professional fears, which we normally keep well hidden and tucked away during the year. Training strategy is something we work really hard on all year round, but we only get a chance to address it with a spooky, tongue-in-cheek tone once a year, so of course I couldn’t resist.

Memo, The Goldfish Ghost of the Forgetting Curve

The Forgetting Curve is gaining more awareness in the training sphere. According to scientist Herman Ebbinghaus, most learners lose over 40% of what they’ve learned within the first 20 minutes. By the 6th day, most of lose 80%-90% of what we’ve learned. Not unlike a goldfish. Mind-boggling.

 

Training professionals and CLOs are becoming increasingly aware of this painful side effect of the training process, and are looking for new methods and technologies to beat this plague. Needless to say, users who were trained ineffectively usually turn to customer support when they run into functionalities they don’t recognize. This results in massive need for support, where training should have addressed the issue in the first place.

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6 Funky Ways to Improve User Engagement (with Iridize)

1. Write Release Notes That Actually Get Read

A while ago, the guys at Toggl ran a survey to find out which features their users most yearned for. It turned out that the 5 most desired features were ones Toggl had had for years. I can’t even begin to imagine how frustrating that must be.

 

Writing good release notes is no trivial feat. But making them un-ignorable to users is a whole different matter. Alongside the super-appealing newsletter you’re going to send with the latest release updates, the Iridize Release Notes allow you to serve your users with these notes when it’s most relevant – the moment they log into your application. Or better yet – when they land on the page or feature relevant to those release updates.

 

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 Release notes by Iridize customer

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Iridize is Officially an AWS Technology Partner

The good news just keeps pouring in – Iridize has officially been recognized as an Amazon Web Services Technology Partner.

APN is made up of a strong and growing community of companies that offer a wide range of products and services on the AWS platform.

We are joining a network of Amazon’s Technology Partners, which includes independent software vendors like ourselves, tool providers and platform providers.

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What does it mean to be part of APN?

For Iridize, it means that as a software provider, we meet AWS’s standard of technological innovativeness and security.

Since APN’s power is in its tier system for advancement and development, it also means we have unlocked future opportunities to grow technologically as part of the APN and leverage the network and AWS to offer better experiences for you, our users.

Find us on Amazon Web Services’ Technology Partners Network.

 

Export Guide to PDF: Instantly Create a Knowledge-base

This feature has been received with such delight and excitement, we almost feel bad we didn’t think of it earlier: export your guides to PDF/HTML with a click and create an instant static help center.

Also good for backing up your guides.

 

 

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