If you are reading this I guess you probably have a web portal, perhaps you’ve developed a product or maybe you have just purchased new CRM system for your company and you want to make it easier for your customers/employees to use and master this new application.
After hearing about this “new walk-through technology” people keep mentioning you’ve decided you need one for onboarding your users and for supporting them. You shop around, ask friends and maybe even google “onboardusers.com” but most likely, become even more confused, and I completely understand why;
When we started with Iridize, some 6-7 years ago, there were only 2-3 solutions in the market. Yet today, if you google “walk through,” you will find around 20 different products that advertise their wares. From basic products that offer you simple site-tours, to extremely complex, enterprise level applications that offer high end features and user training and even offline implementations.
I’ve written this piece in order help you (in your evaluation) to ask the right questions, to understand what options are “out there” and to help you create an order out of the mix of possibilities. I will not choose one solution over another or mention any specific product names. There is no one-solution-fits-all and I do not presume to dictate to you what is right for you. My aim is rather to offer you a set of tools you can use in the evaluation process.