Product Training, Onboarding, Help Documentation & Microlearning

Facing the Forgetting Curve

How much did your organization spend on employee training and onboarding in 2015? If your organization is like most organizations today, the answer is probably – large sums of money. But let’s be honest, despite offering new employees days’ worth of classroom (or virtual classroom) training packed into a 4-6 day period, hoping they are made “ready” for their post, the result isn’t all that… productive. To say the truth, about 80%-90% of what is presented to new employees during these first, few days is lost – forgotten – within, well, days. This disturbing statistic is a part of a known problem in the learning and training industry called the Forgetting Curve

 

forgetting curve graphSource

 

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LavaCon Dublin 2016 – Here We Come!

lavacon

 

Coming to LavaCon Dublin 2016? We’ll be there! We’re really excited about sponsoring the leading conference for technical communicators, coming to Europe. Come visit us at booth 32 and learn more about microlearning and supportive training technologies.

 

Fancy a Discount?

If you haven’t registered yet, use IRIDIZE referral code and get a 55EUR discount.

 

Seen the Program Yet?

Of course you have.  We recommend you pencil in Industry Leader’s Panel – If I Had Known Then What I Know Now, on June 8th, 9:30. Iridize’s own CMO, Oded Ilan, will be participating alongside MadCap’s Mike Hamilton and Astoria’s Michael Rosinski. You can also read more.

 

See you at #LavaCon!

 

 

User Analytics: Track Training and Onboarding Progress

The holy grail of SaaS and product onboarding is here: Drill-down User Activity analytics.

The User Activity dashboard allows you to analyze a guide’s success at user level. You can monitor user activity closely, including interactions with every guide. This is helpful when analyzing guide performance and needing to dive deeper into individual analytics, to understand user behavior patterns, engagement, compliance and simple guide effectiveness.

 

Iridize user analytics

 

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The Best Way to Lower and Reduce Training Costs

One of the biggest costs of doing business is training employees. It does not matter if you are in the fast-food restaurant industry, or if you are a high-tech software business, your work force needs to be well-trained in order for your company to run efficiently. Although employee-training costs are unavoidable, they do not have to be as rampantly expensive as they have in the past.

 

With today’s technology, employee onboarding is more efficient, more cost effective and ultimately more successful. The following methods are a great way to lower and reduce training cost while increasing productivity and employee satisfaction.

 

reducing_employee_training_cost_600

 

 

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Enterprise Feature: Collaboration and User Management

What is your favorite feature in Google Docs? For many, it is the collaboration module. The ability to actually touch the same work materials as your colleagues can often mean the difference between team-work and, well, the other thing.

 

Iridize understands that while you wish to share with your colleagues or managers the data provided through our dashboard (statistics, guide preview, analytics), you may wish to limit the ability to edit and modify guides to a smaller number of users.

 

For that very purpose, we developed Iridize’s Collaboration and User Management platform. We understand that as an enterprise you wish not only to invite colleagues to work with you on guides but also to manage their roles and permissions.

 

 

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Onboarding Millennials: From Instructive to Supportive Employee Training

The full version of this article was originally published on on Bob’s Guide. 

Quietly and almost unnoticeably, employee training practices which had been in use for decades are becoming obsolete. While existing practices may still be relevant to some employees, for a growing percentage of our workforce: the millennials, these have become less relevant and even a hindrance. By 2014, 36% of the workforce was comprised of millennials. This means that over a third of your workforce grew up in a world where instant communication and accessible, affordable technology were a given, a thing to be taken for granted.

 

When it comes to work-culture – millennials are different. Being constantly connected and used to immediate feedback, they bring a quick and vibrant rhythm to professional environments. They are digitally native, often preferring to communicate via Hangouts, chats and instant messaging over emails or phones. Chats are actually a good example of the Millennial pace: short, laconic, and efficient – i.e., bite-sized.

Millennials at work

Millennials at work, from this great article on What Makes a Millennial at The Odyssey online

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How to Create Truly Context Sensitive Help

Context sensitive help is a leap of effectiveness for user help and product documentation: it provides on-page help, allowing the user to stay in-app, instead of wandering away to another tab/window and breaking her concentration by leaving “the zone”. Today, any competent technical communicator can create context sensitive help with a little help from developer from the R&D team.

 

The DIY options for creating CSH are here, but they are not perfect. We wrote a 5-step guide, with some of the process’ shortcomings, so you know where you stand when approaching the operation:

 

  1. Create a map file
  2. Write the help topics outlined in the map file
  3. Integrate the context sensitive help into the code base
  4. Publish the help topics
  5. Test

 

Let’s dig a little into each and every one of these steps:

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