User onboarding is the final stage in the long and complex process that is implementing Microsoft Dynamics CRM. After weeks (quite possibly months) of process-outlines, interviewing key employees to determine the workflow, development and tweaking the user interface – it is finally time for roll out and deployment.
As CIO or Executive Sponsor of the CRM project, you have probably figured out by now that user onboarding is just about the most critical phase of the project. Without getting employees properly on board with the CRM – all implementing efforts are undone. Fortunately, Dynamics CRM has a few major strong points that can make for a smooth and constructive user adoption process.